Returns Policy

CHANGE OF MIND?

No problem. You can return your order to us within 30 days of receiving it.  Items must be unused, in original packaging, and include all parts.  We do not accept exchanges.

Who pays for the return?

If it’s not faulty or we haven’t made a mistake, you’re responsible for the return postage and for making sure it reaches our warehouse. We strongly recommend using a tracked and insured delivery service, and keeping your proof of postage until we confirm receipt.

Where do I send it?

All returns must go through our online returns process. We can’t accept returns at our London showroom.

When will I get my refund?

Once your return arrives and passes inspection, we’ll process your refund within 14 days straight back to your original payment method.

What if my item is faulty?

If something’s not right – damaged, faulty, or not what you ordered – contact us immediately by email: [email protected] or by telephone +44(0)20 7407 0888 and we’ll arrange a free return and get a replacement or refund sorted for you. 

Non-returnable items

We are unable to accept returns on made to order/special items including chandeliers, furniture and kitchens; jewellery and body care products.